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VUALA

Privacy Policy

Last updated: February 2026

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Vuala Ltd is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data, and your rights in relation to that data. It also explains how we use cookies and similar technologies. Please read this policy together with our Cookie Policy and Website Terms of Use.

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1. Who is responsible for your personal data?

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Vuala Ltd
Company number: 13837767
Registered office: 30 Raymouth Road, London, SE16 2DB
United Kingdom

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Vuala Ltd is the data controller responsible for your personal data where we determine how and why it is processed.

If you are a customer using our recycling machines, logistics services or customer portal, Vuala Ltd is responsible for your account and service data.

 

2. What personal data do we collect?

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We may collect and process the following categories of personal data:

Contact Information

  • Name

  • Job title

  • Company name

  • Business address

  • Email address

  • Telephone number

Account and Customer Portal Data

  • Login credentials

  • Customer ID

  • Subscription details

  • Machine installation records

  • Maintenance plans

  • Collection history

  • Recycling statistics

  • Contamination rate data

  • Booking and emergency pickup requests

  • Notification preferences

Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Website usage data

  • Log files

Payment and Billing Information

  • Billing address

  • VAT number

  • Transaction details

  • Payment history

Payment processing may be handled by third-party providers.

Operational and Site Data

  • Site location information

  • Waste volumes

  • Machine usage data

  • Service records

  • Performance metrics

Communications Data

  • Emails

  • Enquiries

  • Feedback

  • Support requests

Event Information

If you attend a Vuala event or site visit, we may collect:

  • Attendance details

  • Dietary requirements

  • Accessibility requirements

Special category data, such as health-related dietary or accessibility information, is collected only with your consent.

 

3. How do we collect your personal data?

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We collect personal data:

  • Directly from you

  • When your organisation becomes a customer

  • When you use our website

  • When you create a customer portal account

  • When you book services

  • When you attend meetings or events

  • From publicly available sources such as Companies House

  • From third parties such as payment providers or compliance screening services

 

4. Are you required to provide personal data?

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Providing personal data is generally voluntary.

However, we may require certain information to:

  • Provide services

  • Create portal access

  • Install or maintain machines

  • Process payments

  • Comply with legal obligations

If you do not provide required information, we may not be able to provide our services.

 

5. How do we use your personal data?

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We use your personal data only for legitimate business purposes, including:

Service Delivery

  • Installing and servicing recycling machines

  • Managing waste collection and logistics

  • Operating route planning

  • Providing customer portal access

  • Delivering recycling performance reports

Business Administration

  • Account management

  • Billing and invoicing

  • Customer support

  • Internal record keeping

Legal and Regulatory Compliance

  • Environmental reporting

  • Fraud prevention

  • Anti-money laundering checks where required

  • Responding to regulatory authorities

Security

  • Protecting our IT systems

  • Preventing unauthorised access

  • Monitoring system performance

Website and System Improvement

  • Improving website functionality

  • Testing and enhancing digital systems

  • Monitoring usage analytics

Marketing Communications

Where legally permitted, we may send you updates about our services, industry insights, product developments or events. You may opt out at any time.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects.

 

6. Legal basis for processing

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We process personal data on the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent where required

Our legitimate interests include operating and improving our recycling technology, maintaining secure systems and managing commercial relationships.

 

7. Who do we share your personal data with?

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We may share personal data with:

  • IT and cloud service providers

  • Payment processors

  • Logistics and servicing partners

  • Professional advisers

  • Regulators or authorities where required by law

  • Courts or legal representatives where necessary

All third parties are required to protect personal data and process it only in accordance with applicable law.

We do not sell personal data.

We may use aggregated and anonymised data for analytics and service improvement.

 

8. Personal data about other individuals

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If you provide personal data about another person, such as a colleague or site manager, you must ensure you have the authority to do so and that they are aware of this Privacy Policy.

 

9. Data security

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We implement appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access

  • Accidental loss

  • Disclosure

  • Alteration

This includes secure servers, restricted access controls and contractual safeguards with suppliers.

 

10. International transfers

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Where necessary, we may transfer personal data outside the United Kingdom.

Where we do so, we ensure appropriate safeguards are in place in accordance with applicable data protection laws. This may include:

  • Transfers to countries recognised by the UK as providing an adequate level of protection; or

  • Entering into Standard Contractual Clauses approved for use under applicable data protection law.

We will take reasonable steps to ensure your personal data is protected.

 

11. Data retention

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We retain personal data only for as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When personal data is no longer required, it is securely deleted or anonymised.

 

12. Your rights

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Subject to applicable law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, contact: hello@vuala.co.uk

We may request proof of identity before responding.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

 

13. Updates to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we process personal data.

The latest version will always be available on our website.

 

14. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

 

Vuala Ltd
30 Raymouth Road
London
SE16 2DB
United Kingdom

Email: hello@vuala.co.uk

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